Everything great! Fast service

Exceptional help! Everyone on the team was so nice and helpful and the vehicle was fixed quickly and works very well now from what I can tell. I appreciate everything you all did!

The professional service and how quick it was

The agent was so professional and helpful. The service was great and fast.

Representative gave great customer service

Shame on this "Dealership". We have a small family-owned mechanic shop. Purchased a transmission from Miami Lakes. Vehicle was towed back 4 Days later. Defective Transmission. Miami Lakes WOULD NOT warranty the transmission. After several weeks and multiple emails and phone calls, they sent the transmission. They refuse to offer any warranty on my labor, the fluid, or the reprogramming. I also had to send it to Kia to prove this was a defective transmission. My shop is now down $1200 because of Miami Lakes Automall and no one will take responsibility. I purchased the transmission from Oricel Diaz, Parts Advisor. He is the only one who tried to help! Andy Moas the Service Director only wanted to place blame on my shop for faulty programming. No sir. Juan Hurta, Parts Director offered no help! Mike Ortiz, Parts Manager, finally warrantied the actual transmission after three weeks!!! At the end of every email, they state "#Excellence With Efficiency" What a joke. The last email to these gentlemen I said, "This does not exactly show any above and beyond customer service my customers are used to. Andy, how soon can I send the Kia to have your department REINSPECT the car? Are you going to charge me again as Henry has to rework everything that I have already done? Juan, I am assuming with two different Kia service departments saying the transmission is bad, you will have no issue submitting the warranty for another transmission? Lastly, if Kia is not going to replace the faulty transmission, who covers my labor of again diagnosing, reworking and reprogramming a faulty transmission?" No one, I repeat, no one responded. Shame on you folks.

Good and very professional explain about the car.

Very professional and kind , excellent service

Great service. Quick and friendly.

This is my 2nd experience with selling a car to Carfax and every time it has been amazingly swift and professional. I will surely continue to return and tell everyone.

thanks to the vip manager Thaell and the rest of management for helping me acquire my new vehicle

Quick and professional service

Good service advisor but not good techs

I was very pleased with my service and everything was done very quickly and efficiently and the service manager was wonderful

Jay and the service team were excellent