A very rude and unpleasant person. I am a customer at Miami Lakes and went in for a service. He wanted to charge me $140 when there is an $89 coupon available on the website. When I showed him the coupon, he became angry, insulted me, and treated me very poorly. I believe this company should not employ people like this, as they create a very negative experience for customers.

I am having the same experience that dsingman72 wrote about. After multiple texts, voicemails, e-mails and certified letters to finance and management I received one phone call and I was hung up on after 18 minutes. I learned the customer is never right. I have emails from their vendors documenting that some of the services I bought were never purchased and/or provided by the dealership or they were different companies than I what I agreed to on the buyers sheet. I've been requesting cancelation of policies within my 30 day window and they are non-responsive. I strongly urge you to find another dealership to do business with.

We were assisted by Myles Cure and he was very professional, respectful and paying attention to what we were saying. He guided us through every step , not rushing or slowing down the process. All this also applies to the financial officer José Gravata, that offered an excellent service. Yes , you still need to negotiate ,but they don't push it or rush you .Very happy with this experience.

Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of the service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations.

Worst experience ever; definitely will be avoid to do business with any of these dealers chain. Trying to reach a responsible person on finance dept and all I got are incorrect address or voicemail only, which NEVER received a call back.

Very quick and efficient service was done. service team was very professional they did a great job

I was very disappointed that my car had not been thoroughly cleaned. The floors had been vacuumed, but there were food particles in the back seat and scuff marks on the dashboard and seat backs from feet being put on them. I felt it should have been detailed or at least thoroughly cleaned and polished.

mala atencion con los papeles incompletos no me gusto la atencion no voy mas y la junta de la puerta del carro tiene problemas

Vehicle was ready a lot sooner than I expected. My only complaint was that there was no coffee in the waiting room.

Myles was amazing. My finance guy got me in and out. I am so happy with my new car. Great experience.

Miami lakes Chevrolet, was an easy process walked in had one salesman, he wasn't pushy news understanding. I personally would recommend if anyone to lease or finance their vehicle from the dealership.

They really help me and did not til I had a vehicle I’m very satisfied

People were very king and professional and did all process very fast. Was very good

Excellent service in every aspect. Francisco truly did an excellent job. I'm very grateful and highly recommend him.

Let me start of by saying this dealership is an absolute joke. I found them because they have a Jeep Grand Wagoneer that is advertised on cars.com. I am looking to purchase. To start I had to call the dealership 5 times to get a sell associate to take my call. Three times I was transferred to voicemail and hung up on once. That alone should have raised red flags, and it only gets worse. When I finally got transferred to Alexa, who is the out of state sales associate she was very unprofessional and rude. I stated that I was interested in the Grand Wagoneer they have listed for sell for $58,999 and if it is still available and that was the correct price? I let her know I will be paying cash and have it shipped to my home state. She told me the advertised price is only if I finance with them and have a trade. The final out the door price I was quoted was $65,750!! There is a $2,000 up charge for no trade, and a $2,000 up charge for no financing. Also, in addition there will $1,800 in fees for a grand total of $65,750. That's a long way from the advertised " Manager's Special" price of $58,999!! I noticed that every negative review gets the exact same response ... sad!! If you care about customer service, not getting the run around, and your money, DO NOT shop here. This Miami Lakes Auto Mall is super shady. BUYER BE WARE!!!